Lucky7even — Privacy Policy

This document explains how Lucky7even collects, processes, and safeguards personal data belonging to players who access the platform from the United Arab Emirates. It sets out the categories of information gathered, the purposes of processing, and the choices available to users under applicable data protection rules.

Information We Collect

Lucky7even collects several categories of data as part of standard account operation and regulatory compliance:

• Identity data — full name, date of birth, nationality, and copies of identification documents submitted during account verification.
• Contact data — email address, phone number, and residential address.
• Payment data — details of the payment method used for deposits and withdrawals, including transaction history.
• Technical data — IP address, device type, browser version, operating system, and connection timestamps.
• Behavioural data — gameplay activity, session duration, and interaction with promotional offers.
• KYC and due diligence data — proof of address, source-of-funds documentation, and any additional verification material requested to confirm eligibility.

Data is collected directly during registration, account verification, deposits, withdrawals, and ongoing use of the platform, as well as automatically through cookies and similar tracking technologies.

How We Use Your Information

Personal data collected by Lucky7even is processed for defined operational and legal purposes. Identity and KYC data are used to verify player age and identity, satisfy anti-money-laundering obligations, and prevent fraudulent account activity. Payment data supports the processing of deposits, withdrawals, and reconciliation of transactions. Technical and behavioural data are used to detect irregular usage patterns, secure the platform against unauthorised access, and improve site performance. Contact data may be used to send account-related notifications and, where consent has been given, marketing communications about promotions or product updates. Where required, information is shared with payment processors, verification providers, or regulatory authorities to fulfil compliance obligations. Data is not used for purposes incompatible with those disclosed at the point of collection, and retention periods are limited to what is necessary for legal, accounting, or dispute-resolution requirements.

Data Protection and Security

Lucky7even applies administrative and technical safeguards consistent with standard practice for online gaming operators handling financial and identity data. These typically include encrypted data transmission, restricted internal access on a need-to-know basis, and periodic review of storage systems for vulnerabilities. Verification documents and payment records are stored separately from general account data where operationally feasible, reducing exposure in the event of a security incident. Access to sensitive records is limited to personnel involved in compliance, fraud prevention, or customer support functions. While no system can guarantee absolute security, Lucky7even maintains procedures to detect and respond to unauthorised access attempts and to notify affected users where a breach materially affects their personal data, in line with applicable notification obligations.

Cookies

Lucky7even uses cookies and similar technologies to operate the platform and analyse usage patterns.

Users can manage cookie preferences through browser settings, though disabling essential cookies may limit access to certain account features.

Your Rights

Under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, individuals whose data is processed by Lucky7even are entitled to request access to the personal data held about them, request correction of inaccurate records, and request deletion of data no longer required for the purposes it was collected. Users may also object to certain processing activities, including marketing communications, and withdraw previously given consent at any time without affecting the lawfulness of processing carried out before withdrawal. Requests are handled subject to verification of the requester’s identity and any retention obligations arising from anti-money-laundering or licensing requirements. Complaints regarding the handling of personal data may be raised with the relevant UAE data protection authority where internal resolution is not satisfactory.

Contact Information

Questions regarding this privacy policy, or requests relating to personal data held by Lucky7even, can be submitted through the account support channel available within the player’s dashboard or the general contact form provided on the platform. Requests are reviewed and responded to within a reasonable timeframe, consistent with applicable regulatory requirements.